Refund & Returns Policy
Last updated: 16/01/2023
If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
Buyers are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they have purchased.
The shipping fee, which is the product shipping fee, will be borne by the buyers.
Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal 30-day period. If the product is not delivered within this period, Buyers may terminate the contract.
The purchased product must be delivered completely and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.
If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days from the date of learning. The total cost must be returned to the Buyer within 14 days.
If the Price of the Purchased Product is not Paid:
If the buyer does not pay the price of the purchased product or cancels it in the bank records, the seller’s obligation to deliver the product ends.
Unauthorized Shopping by Credit Card:
If it is determined that the credit card paid by the buyer has been used unfairly by unauthorized persons after the delivery period of the product and the price of the sold product has not been paid to the seller by the relevant bank or financial institution, the buyer shall return the product subject to the contract to the seller within 3 days at its own expense has to.
If the Product Is Not Delivered on Time for Unforeseen Reasons:
In case of force majeure that the seller cannot foresee and the product cannot be delivered on time, the buyer is informed. The buyer may request the cancellation of the order, the replacement of the product with a similar product or the postponement of the delivery until the obstacle is removed. If the buyer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from the date of this cancellation, but it is possible for the bank to transfer it to the buyer’s account within 2-3 weeks.
Buyer’s Obligation to Control the Product:
The buyer will check the contractual goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. It is deemed to be accepted that the goods/services received are undamaged and intact. The buyer has to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must be returned with the product.
Right of Withdrawal:
Buyer; Within 14 days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated, he can use his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, provided that he notifies the seller via the contact information below.
Contact Information for Notification of Right of Withdrawal:
Company Name/Title: Stüdyo Fotoğrafcılık Prodüksiyon Filmcilik ve Reklamcılık Limited Şirketi
Address: Ortaköy, Mecidiye Mah. Tarçın Sok. No:20 34347 Beşiktaş İstanbul Türkiye
Phone: +90 850 532 22 17
Period of Right of Withdrawal:
If it is a service purchased by the buyer, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in the service contracts where the performance of the service has started with the approval of the consumer.
The costs arising from the use of the right of withdrawal belong to the buyer.
In order to exercise the right of withdrawal, the seller must be notified in writing by registered mail, fax or e-mail within 14 days and the product has not been used within the framework of the provisions of the “Products for which the Right of Withdrawal cannot be exercised” regulated in this contract.
Use of the Right of Withdrawal:
The invoice of the product delivered to the 3rd person or the buyer, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution. Orders placed with a corporate invoice will not be completed unless a RETURN INVOICE is issued.)
Return form, The products to be returned must be delivered complete and undamaged, together with the box, packaging, standard accessories, if any.
Seller is obligated to return the total amount and the documents that put buyer in debt within 10 days of receiving notice, and to receive the return of the goods within 20 days.
If there is a decrease in the value of the goods due to the buyer’s fault or if the return becomes impossible, the buyer is obliged to compensate the seller’s losses at the rate of the buyer’s fault. However, the buyer is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the right of withdrawal period.
In case of falling below the campaign limit amount set by the seller due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.
Products for which the right of withdrawal cannot be exercised:
Underwear, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of spoiling quickly or that are likely to expire, and which are prepared (aquarium and equipment) in line with the buyer’s request or clearly personal needs, are delivered to the buyer. is delivered. If the packaging has been opened by the buyer after delivery, products that are not suitable for return in terms of health and hygiene, products that are mixed with other products after delivery and cannot be separated due to their nature, Articles related to newspapers and similar periodicals, except those provided within the scope of the subscription agreement, instant performance in the electronic environment, Services or intangible goods delivered, audio or video recordings, books, digital media cannot be returned instantly. content, software programs, data recording and data storage devices, computer consumables, if the package has been opened by the buyer. In addition, before the expiry of the right of withdrawal, it is not possible to exercise the right of withdrawal in accordance with the Regulation regarding the services that have been started with the approval of the consumer.
Cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, ribbon, etc.) are unopened, untested, intact and they must be unused.
Default Status and Legal Consequences:
The buyer accepts, declares and undertakes that she will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder bank and the bank in case of default in the case of making the payment transactions with a credit card.
In this case, the relevant bank may take legal action; may claim the costs and attorney’s fees to arise from the buyer and in any case in the event that the buyer defaults due to its debt, the buyer accepts that he will pay the damage and loss suffered by the seller due to the delayed performance of the debt.
Payment And Delivery:
With your credit cards on our site, you can take advantage of online single payment or online installment opportunities for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.